Cancellations

Cancelled bookings will be refunded minus a £15 admin fee, only if this is done no later than a full 2 weeks prior to the study day date. After that time tickets are non-refundable.

Name Changes

We are happy for you to find someone to take your place, but please let us know in plenty of time to ensure the correct details go onto the certificate (and extra fees are paid if appropriate).

Course Cancellations

On occasion, unforeseen circumstances may require us to cancel a study day. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees payable.

We will not, in this case, be liable for any other expenses incurred.

Transferring to Another Study Day

Should circumstances mean that you need to transfer to another course, the following charges will apply, dependent on notice given:

• First transfer, made more than four weeks prior to the course start date – no charge
• Two to four weeks notice given – 25% of the course fee
• Less than two weeks notice given – 50% of the course fee

All transfers must be taken within a period of six months from the original date.

Course Absences

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.